Useful numbers for families 2022

Useful Numbers for Families

FIND, Family Information Network Directory

Frome’s Family Information Network Directory, an easy to use, and up to date platform for you to find the information you need for your family all in one place.


Children’s Social Care

0300 123 2224

If you are worried about a child or young person who could be in danger call or email CSC or the police. Calls are dealt with in the strictest of confidence. In an emergency dial 999.


Somerset Emergency Duty Line

0300 123 2327 (evenings and weekends)

For any family in Somerset if you are worried about a child or if you feel in crisis and need urgent support and would like to speak to a social worker outside of office hours


Somerset Survivors

0800 69 49 999

Domestic abuse can affect anyone. You are not alone, you are not to blame, and you do not have to suffer in silence. Help is available to report domestic abuse.


National Domestic Abuse Helpline

0808 2000247

24hr freephone National Domestic Violence Helpline is available 24 hours a day, 7 days a week. The helpline is answered by fully trained female support workers and volunteers, who will answer your call-in confidence


Somerset Citizens advice

03444 889 623

Free, confidential information and advice to assist people with money, legal, consumer and other problems.



A digital mental health support service. It gives children and young people easy access to an online community of peers and a team of experienced counsellors.


Fair Frome

01373 488578

Local food bank providing food parcels and vouchers for local takeaways (in person or delivered).


Young Somerset

Wellbeing is about how we feel and how we cope with everyday difficulties. We do not have to feel happy all of the time to have positive wellbeing. However, if you child or young person is finding it difficult to cope with everyday life, this is where it might be helpful to work with one of our wellbeing practitioners. Contact us for more information.


Mind Charity

0300 123 3392

Text: 86463

One of the UK’s Leading Mental Health Charities providing information, advice and campaigning to promote and protect good mental health for everyone.


Young Somerset – Wellbeing Team

Ben O’Shea -


Young Somerset provide Low-Intensity Cognitive Behaviour Therapy for mild to moderate common mental health issues. Therapy is typically delivered 1:1 and in small groups for 6-8 sessions.

We offer our services to people aged 8-18 (must be under 18 at time of request) Typically we only work 1:1 with children over the age of 12 but this is decided on a case-by-case basis. We run our service in the following locations  Frome Town Hall, Oakfield, Selwood, Avanti, Frome College, Frome Medical Practice, Cheese and Grain, St Louis, Trinity and Frome Library.



Mind in Somerset

Jacob Jones -


Youth Matters – Peer Support sessions in Frome for 11-17 and 17-24 years Sessions are running on Monday's 4-6pm alternating weeks for age groups.



Purple Elephant

Sue Willis -


Befriending service and small Steps. Most sessions are run in schools during school time as arranged with the family and school. Thursdays during term time from 12.30 – 2pm at Vallis School. 1:1 work is whatever suits the parent/carer. Age range includes 5-12 years and Pre-school: 0 – 4yrs.




Bryony Cranstoun -


We offer up to 12 weekly sessions of psychodynamic counselling for people aged between 15 -18 years on weekdays, after school hours (from 3.30pm) at Wessex Counselling, No 5 King Street, Frome BA11 1BH.



Focus Frome

Lucia Chadwick -


Affordable person centred counselling for children, YP, adults, couples and families. You pay what you can and we find funding to fund the rest. We offer are service for people age 4 upwards at St John’s Cottage (on the forecourt of St John’s Church) Frome. Open Monday – Friday 8.30am – 7pm.



The Good Heart

Melanie Dalton -


The Good Heart is an independent, not-for-profit project at 7 Palmer Street dedicated to exploring kindness. We want to nurture and celebrate  the natural kindness of people of Frome and support anything which enhances the common good. We aim do this by:

  • encouraging kindness and other pro-social behaviours

  • providing activities that explore and promote mental health and wellbeing

  • working with local partners to support health and resilience

Tibetan Memories runs a pay-it forward café from The Good Heart, 12-3pm, 5-7pm Mon-Sat.

We ran the first Frome Kindness Festival in March 2022 and will deliver another in 2023. We are beginning a regular series of free events. Building on connections we made with local schools during the Frome Kindness Festival, we want to bring more kindness work into schools as a contribution to supporting the mental health of students and teachers.

Free food and drink are available to anyone in need during café opening times (12-3pm, 5-7pm Mon- Sat)

We are working on a regular series of free public events following on from the Frome Kindness Festival. We have so far covered the topics of Understanding Empathy and Dying Matters. We are open to suggestions of other events we could host and/or facilitate.


The Good Heart space (7 Palmer St) is available for use by groups at the following times:



3-5pm, after 7pm

Sunday: All day

Minimal charge for services to building. At other times it operates as a pay-it-forward café.


We have a team of volunteers (‘Kindness Crew’) recruited during the Frome Kindness Festival, who are keen to support positive local projects


We also have a ‘Schools Team’ of experienced facilitators and ex-teachers, keen to support work that looks to improve mental health and wellbeing in local schools. This group have the energy and skills to help with specific projects, and could possibly help with fundraising for kindness-related resources for schools eg. Kindness benches.


We Hear You

Lucy Kitchener -


We offer emotional support to children, young people and adults affected by cancer and other life-threatening conditions.

Approx 25 – 30 Sessions a week in Frome on Mondays – Tuesdays – Wednesdays – Thursdays and Fridays for adults and young people (121, creative/art therapy, and drama-therapy)


Selwood School (Weds)

Frome College (Fri)

Oakfield (Thurs)


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